Category Archives: Business

Restaurant Beverage Strategies for Success and Profitability

Pic from Somm Business Blog

I was just reading this on Facebook from an industry magazine and was disappointed in how basic the ideas were. Check it out here: Sommelier Business Article.

Importance of a Diverse Beverage Inventory

There is much more than price-point management and basic food pairing needed for a Somm to successfully manage a dining restaurant’s inventory. Here are a few other ideas to consider:

  • There should be a low, medium and premium price option for each major category. Train staff to upsell wines.
  • Inventory a few recognizable labels in each major category, but the majority of the wine should not be found at local stores – train staff to upsell these wines.
  • Know the local alcoholic beverage procurement laws. If possible, work with distributors, brokers/importers and winery direct to build a diverse selection at the right price-points.

If the menu is even minimally diverse, there is so much more than a wine’s geographic origin to consider:

  • Weight – lighter wines can be more versatile with food.
  • Fruity wines should be included as an aperitif and to pair with sweeter dishes.
  • Complex/Savory wines for specific flavor pairings.
  • Tannic wines to pair with red meats and red sauces.
  • Acidic wines to pair with dishes having cream sauces.

Can the chef build a dessert menu to pair with Ports and Sauternes?

  • Train staff to sell digestifs.

Financial Success

Experiment with variable margin strategies. Perhaps:

  • Reduce margin on bottles over $75 USD to improve cash-flow.
  • Lower prices on a few accessible mid-price labels to help your staff upsell.

A diverse cellar is useless, if the staff is not trained with a sales strategy. Remember gross profit is a mix of pricing AND total beverage revenue. Have a goal – if beverage (beer, wine, cocktails) is not contributing to at least a third of a restaurant’s revenue and half the profits, the business is not likely to succeed.

Whether you are a wine steward, sommelier, or the restaurant manager/owner… managing beverage is complex. Without training of staff and an overall beverage strategy, a successful and profitable restaurant will be difficult to achieve.

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Can Companies Succeed with Activity & Task Based Business Processes?

I have seen businesses transition from results-based to task-based company structure and culture. I believe this is a growing trend and I am guessing, many of you are either dealing with this change, or will see it in the near future. If you are a senior manager considering transitioning your company based on this business theory, I respectfully ask you to consider this story and the theoretical example it sets.

COMMON CHALLENGES AND “THE PROMISE”

Worsening labor environment and the challenges associated:

  • Insufficient qualified labor
  • Popularity of job-hopping and the acceptance of 2-3 year job tenure as normal – making it difficult for companies to invest in training
  • Modern generations unwilling to invest time in career growth and a “work-their-way-up-the-ladder” philosophy – acquiring incremental knowledge, skills and experience along the way
  • Loss of respect for “knowledge as power” (driving successful outcomes)
  • Trend to automate business processes to achieve efficiency gains
  • The “everyone is a winner” popular culture
  • The common belief that younger generations will only accept consensus-based management as a work culture

Any manager at any level in any business will recognize these issues. Senior and executive managers from large to medium sized companies around the country are struggling to find the answers. This situation has become so challenging in recent years that there has been near desperation to find any modern business theory that can successfully address the issues. Thus “The Promise”…

If a business is willing to separate itself from a focus on RESULTS, managers can supervise successful task completion instead and achieve the same, or better outcomes.

What Does Task Oriented Management Structure Look Like?

This business theory virtually requires specialty software to achieve its goals and has created demand for a completely new category of integrated business OPERATIONS software (activity, task, inventory, sales order, payables/receivables and finance package) that is unique to each industry/trade. Once the transition is started, the concept begins to feed on itself, drawing from the common belief that software automation alone can deliver improved efficiencies. “Six Sigma” certification becomes a must-have for senior operations managers (perverting the original idea). The training is needed to create extremely detailed industry/trade specific process maps. These process maps are incorporated into new software solutions that become the basis of a frontline daily task/activity structure and management process. The next obvious conclusion is: if the software monitors activities and task completion, why would you need as many supervisors?

I will not go into the details of a world with a long list of supervised To-Do items for every employee, but I will provide a glimpse into what comes with this task-oriented focus. As you might guess, this structure affects company culture, employee attitudes, business administration and goal-setting in unexpected ways.

Does the Medicine Cure the Disease, or Just Mask the Symptoms?

If employees and companies are no longer willing/able to spend 3-5 years to train an employee, doesn’t it make sense to implement a system where the only knowledge needed is to complete a few highly detailed repetitive tasks? With this change, you now have employees whose only performance metric is task completion. What happens when no one understands how their assigned tasks affect the success of the company? If this is the result, the company Mission Statement becomes meaningless. What happens to quality control (original idea behind “Six Sigma”)? The new software is not managing the quality of the work, only completion of task – and all those frontline supervisors were just let go. This is when the company begins to realize they need more problem resolution staff to make decisions regarding loss tolerance and then of course early risk management assessment becomes much more real and requires staffing too.

Process Improvement

As this theory is implemented, business process becomes the software and vice-versa. The resulting task automated culture drives employees to focus internally. As completion of tasks is how employees are now measured, it becomes more important than commitments to clients, customer satisfaction… essentially everything else. There is no room for customization to individual customer requests, or even incorporating frontline internal ideas for improvement.

Employee Development

Even if employees are encouraged to move between roles and learn different tasks, the old expectation that experienced personnel will deliver improved business performance is lost. Think of what happens to the perception of trade and industry knowledge. It becomes viewed as a liability and an impediment to the process-based task structure. As success by remaining on-mission is no longer the focus, only senior management is left to incorporate broader business concepts. It becomes difficult for middle management and frontline personnel to translate task activities into achieving important outcomes, such as profitability, cost control and customer retention.

A focus away from results literally institutionalizes the acknowledgement that companies cannot find enough talented and/or career oriented individuals to deliver on established goals. This idea becomes a part of the company culture. Any effort by middle management to develop top-performing talent is not needed to train for task completion and is therefore a waste of time. This thinking fits well with our current popular culture famous for teaching our kids everyone gets a trophy for participating. This celebration of mediocrity has infiltrated business theory in the last decade and task-based business theory is strangely a perfect fit.

Coaching is Confrontation?

Social skills have been diminishing in the workforce and with it the ability to manage conflict constructively. Without the skills to communicate through it, conflict is now to be avoided. At one time, conflict was defined by interactions with an angry client, or upset supervisor. Generational changes have HR managers beginning to view decision-making and coaching as conflict, i.e. a supervisor explaining a resolution to a problem is now a co-worker imposing their will. I have worked for companies where HR has required consensus-based management style (explained as facilitating employee retention), sometimes requiring lengthy discussions and days to get anything done. Task based structure can help to mitigate these issues. In this environment, coaching is limited to proper completion of process and decision-making is more about capacity and deadlines. As task orientation now aligns with the latest hot HR issues, we find another reason to find it appealing.

CONCLUSIONS

I am sure it is clear on which side of this question I fall. Just because this business philosophy has numerous challenges, doesn’t mean a consultant, or management team might not be able to overcome them. One thing I do know, once employees are trained to believe that results are less important than task completion, any idea of quality control goes out the window. I do miss the days of the great business influencers of the 80s/90s Peter Drucker and Tom Peters. These consultants espoused philosophies that at their core were about results: (paraphrasing here) “business activities are useless if they can’t be measured” and “employees with entrepreneurial spirit are most likely to influence customer retention”. Business ideas lost in time…

There are respected business consultants who have a similar view: https://equalparts.co/blog/the-difference-between-a-task-based-and-results-based-company/ . This doesn’t mean they agree, or disagree with my analysis here, but it does provide another viewpoint that may be instructive.

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Restaurant Service – The Importance of Upselling Beverage

Borrowed this graphic from a restaurant software site. Hope they don’t mind.

Non-chain restaurants are often family affairs and frequently – even with the best food – are the least profitable, poorest run category of business in the U.S. Why should you care? The strategic profitability of a restaurant can be a key indicator of the quality of the dining experience, not just the success of ownership. As a consumer, if you look for these ideas in action, you will find your favorite spots without much effort.

What to Look For (restaurant owners are you listening?)

Does the restaurant/bar have a beverage specialty: craft cocktails, fine whiskies, different styles of beer, quality/value wine list? If you don’t enjoy alcoholic beverages, you can stop reading now. If you do, stick with me here…

If beverage sales is not at least 1/3 of a sit-down restaurant’s sales, you can bet they won’t be in business long. In training for restaurant financial management, 50% of revenue is the recommendation. If there is one thing I am sure of, the best loyalty builder is a successful beverage program. Where I see the serious consumer passion coming from is – their preferred beverage category: whisky, wine, beer, and/or craft cocktails. Yes, the investment can be sizable, but can a restaurant afford not to?

A Successful Beverage Program

It is irrelevant which category(ies) are chosen, the clientele will eventually find the restaurant, with a minimum of invested marketing dollars.

Onwership/Management

Training, Training, Training… employees who find their passion in the category should be identified and have them lead staff. ALL servers should be trained to have some familiarity with the beverage specialty of the house. Encourage passionate clients with knowledge of the category and have staff funnel them back to the lead. Inventory choices have to be smart for this category of clientele. Find both brands/labels popularly known AND uncommon brands consumers can explore. Inventory should be strategic, with a good/better/best approach and there should be at least a few value items in each quality category. Local alcohol distribution laws should be investigated and multiple sources should be used, if possible: winery/brewery direct, distributor, auctions, overstock re-sellers and local producers. Each state usually has more than one type of alcohol resale license. Most – except the 100% liquor license (bar) – are more reasonable in cost. Licensing options may open purchasing to more channels, provide more buying power and selection. Unfortunately in my state for example, by law, restaurants & bars have very few choices.

Consumers

Take a minute to look for these services and specialty inventories. Ask about their availability. Notice the difference, when you find it. Praise the positive and provide constructive feedback on the negative. It is in your best interest. In some ways, your involvement can be a key to the success of your favorite spot. AND… most importantly, vote with your dollars. Try to limit your entertainment budget to the businesses that provide this kind of experience. My wife and I do.

Food Menu

Main course food is a very low-profit sales category for sit-down restaurants. Without volume, focusing on this is not a winning business model. As a consumer, who wants to join the herd? From the food category – starters, appetizers, sides and desserts can drive profits AND seriously enrich the customer food experience. Look for super yummy looking and creative menu items here. It is evidence of a well-run restaurant, a smart chef and the beginning of a great dining experience. A chef has much more lee-way to be really creative with these items, without breaking the bank on cost and can add experimental flavors that might not be acceptable to a portion of their clientele. On the staff side, owners need to find foodies for servers and have the chef train them to recommend flavors and pairings, not just dishes. Servers need to upsell the appetizers, sides and desserts. If you have ever had a server suggest specific menu items due to the flavors… it can really add to the dining experience, especially if you enjoy pairing food flavors with beverages.

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The Future of Wine Marketing?

Premium Branding and Targeted Marketing

Market Research

I try to spend time occasionally researching wine consumption and how those trends affect the industry. Along that line, a couple of media items came to my attention this week. This article published by Beverage Dynamics on current wine trends at – https://bit.ly/2JZ1cjp and the NPR Radio program regarding the history of Grey Goose brand Vodka and Jagermeister brand liqueur at – https://n.pr/2Fk3ZEg. Take a look for some background, or just follow along below. I will do my best to take you through the impressions this left with me that caused my view of wine marketing to veer in a very different direction.

2017 Wine Trends

This Beverage Dynamics piece lists:  the largest selling wine labels in U.S. by volume, their growth in the last year and the fastest growing labels coming up. So, I am reading through this piece and it occurs to me – with over a 600 bottle personal cellar, I don’t have one bottle of any of the labels mentioned. Not one! Why is that? I am sure some of these are decent daily-drinking wine. Not everything in our cellar is expensive wine. Why hadn’t I found one of these as a daily-drinker for my enjoyment? Had me thinking. Then I listened to this radio program…

Guerrilla Marketing & Beverage Industry

It appears Sidney Franks (of Grey Goose Vodka fame) was the original mastermind behind the concept of “guerrilla marketing” in the premium beverage business. Relative to the Jagermeister brand, he took a product enjoyed in the USA by old German guys, and gave it a new hip, young and fresh make-over. This very successful re-branding effort was accomplished by sending out young, trendy brand ambassadors to college bars to promote the product face-to-face. Wow! Grass-roots demand generation from the ground up! It is hard to believe such a simple idea built a brand in U.S. with over $500M+ in revenue.

Wine Marketing

Hang in there with me… So, I am thinking about the wine labels from the Beverage Dynamics piece and I realize, I can’t remember a single piece of advertising regarding these brands! Broadly distributed, high-volume labels don’t register on my radar. Not because I am a snob, just because these wines tend to be homogenized. All much alike – very drinkable, but without much character. I tend to tune out products that I don’t believe will be of interest… there it is: “will be of interest”. How does my brain decide what wine information should be filtered out? Even more interesting, what would it take to grab and hold my interest? Fodder for another piece down the road…

Wine Collectors

It took me over ten years to find a group of guys that collect classic premium wines in the Phoenix Metro area. It always struck me, why was that so difficult? What organization in the wine industry identifies the individual market segments and brings like-minded consumers together? I was thinking at least one producer would attempt to do this to promote their product and build demand. Nope. Nada. Nothing. How is that possible? I did find an organization a couple of years ago that I thought might be the answer: the American Wine Society, or AWS (http://www.americanwinesociety.org/). It didn’t work out at the time. The chapters in my area were focused on typical, easy drinking, lower price wines. After some investigation, I just lost interest. Then recently I ran into Jay Bileti (an officer at AWS) and he “listened”. The net result was gleaning out of the current membership a few folks whose interests leaned in this direction. Voila!, we had a wine collector’s tasting group. The point is: where is the industry involvement? It is becoming increasingly clear as the baby-boomer generation ages, marketing must become more focused, target specific price categories and connect with consumer interests. Implementing a little of that “Guerrilla” thinking and investing in filling this gap would have a huge impact on label/brand awareness. Add a few smart folks to the mix and you would have the next great Sidney Franks-like story in the wine business!

Wineries & Marketing Investment

The first simple idea would be for wine producers/marketing reps to reach out to consumer organizations like AWS. No, not the way it is done now, but to invest in surveying wine enthusiasts to identify consumer market segments, categorize interests, separate price categories, build palate profiles and associated taste models. THEN, provide services to connect individuals. The best marketing ideas build a COMMUNITY! This is where brand loyalty begins. Right now, none are willing to invest this way, because there is no vision for how to monetize it. This has to be the future for premium brand wine marketing as Boomers age. Just holding local wine tastings and wine dinners is not the full answer. I wonder, what would it take for a few producers to embrace this idea?

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Winery Profits, Vineyard Management and Winemaking

success

Future of Lodi AVA

This has been an illuminating couple of days at #WBC16. I think I have an initial feel for a few of the major issues facing the Lodi AVA. First, the wine industry potential here has no limit. The terroir is capable of producing interesting enough wines to support a solid run at the premium wines category, but the local farming culture is actively impeding progress.

Multi-generational wine growing families dominate large swathes of the region, bringing a focus on farming science to the local wine industry identity. I spoke with a large sampling of wineries here and almost all ownership either originally started as growers, still have a fruit supply contract, or have a family history in farming. This is an AVA where large production wineries dominate the local economy with bulk wine and large production labels in the $10-20/btl price range. There is a clear local perception of Lodi’s current market position, but a few have a vision for the future and entry into the premium and ultra-premium categories… where double digit growth in the industry lies. The cost per ton of bulk wine grapes sold for volume production has been stagnant here, whereas the cost of quality fruit for small production labels has been rising. Some here with a head for business and a marketing sensibility, see the profit potential in a change of approach.

These factors are just the background for the Lodi discussion. The real issue is the identity crisis being caused by conflict between farming science and premium winemaking philosophies. Fruit production concerns here, not the winemakers approach, are driving the final product. Napa, Sonoma and parts of the Central Coast have already moved past this barrier. These other regions have developed production environments where the winemaker’s vision is effectively incorporated into the vineyard management strategy. This evolution has not reached Lodi yet and the battle for the identity of Lodi AVA is solidly underway.

Winemaking Strategies and Vineyard Management

I attended a short panel discussion during the conference that was focused on viticulture in the area. The ideas expressed… were hard to believe. In a world where Lodi is striving to be relevant in the premium wine category, this one discussion put the region back a decade. The panel asserted that quality wine could be produced from vineyards managed to deliver 10-12 tons of fruit per acre. One of the individuals on the panel was adamant! I wrote an article last year related to a similar topic that applies: Is a Trained Palate Necessary to Produce Fine Wine? I was referring to winemakers in the piece, but it can also apply to vineyard managers as well. I have tasted wines comparatively from fruit harvested at 2 tons, 4 tons and 6 tons/acre. There is a very noticeable difference. As a common theme across all Napa/Sonoma winemakers I have interviewed – none of these wineries sourced fruit from vineyards producing over 5 tons/acre. So, this panel is telling me Lodi vineyards can produce quality fruit at 10-12 tons/acre… AND dropping fruit does not increase concentration of flavors?

Team Commitment to Quality

In the premium and ultra-premium categories today there are many techniques in use that have an impact on vineyard management strategy. The goal is to enhance structure, balance and complexity in the final product. Here are a few:

  • Multi-Pass and Small Block Harvesting
  • Small Lot Fermentation and Blending
  • Extended COLD – Soak, Maceration and Fermentation.

I explained some of these techniques in a previous blog post at: Why Do Wines Taste So Different? These represent winemaker driven strategies and are the hallmark of an ultra-premium mindset. Very few of these techniques are in use currently in Lodi. The changes required in vineyard operations to adopt these methods is not consistent with a farming driven approach to wine growing. If winery operations teams can’t move thinking in this direction, bulk wine growing will continue to dominate the region.

Profitability and Perceptions of Success

How do Lodi wine professionals measure success in the wine industry? Does that vision conflict with profitability?

It is clear to me, many of these Lodi wine growers measure their success by their ability to produce reasonable quality at the highest yields. Profitably producing fruit under a 10 year contract with Gallo at $600-800/ton is the picture of that success. My imagination is just not captured by what it takes to be profitable producing 500,000 cases of wine. There is definitely more than one approach to running a profitable winery, but from the wine service perspective, achieving high quality and acclaim is the definition. That quality has typically come from single vineyard designate, estate wine production. I think there are many students of winery operations that could deliver quality at 3-5,000 cases… and struggle to make a profit. What is truly impressive is a 10-25,000 case winery developing demand at a premium price point and driving healthy profits! Notable success in the Wine Industry should be measured by producing highly acclaimed premium and ultra-premium wines, while delivering a serious return on investment.

Is Change Necessary in Lodi?

Is the agricultural flavor of the local area what defines Lodi? Yes. Can the local industry be profitable with offering fruit by the ton, bulk wine and $10-20/btl wines? Yes. Will the area draw attention from the wine trade around the world and move producers here into the premium and ultra-premium categories? Resoundingly – no. What is the future of Lodi wine production? I guess, we will all wait and see…

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Changing U.S. Wine Landscape: Will producers, distributors & retailers pivot?

Big-Data_-cartoon

2015 wine consumer data is revealing new pressures on the U.S. wine industry. These trends will create business opportunities and confuse brand strategy for years to come. We are already seeing several of these changes beginning and I believe the others are inevitable:

The strong dollar is affecting currency exchange and making it easier for European producers to compete in the U.S.

Climate change is altering micro-climates in many regions around the U.S.

Demand is slowly migrating from table towards premium wines.

Major growth in the sale of sparkling wines for every day consumption.

Changing state wine distribution laws are making it easier for Direct-to-Consumer (DtC) business models to reach the consumer… and consumers are showing a DtC preference.

The Millenial Generation (born 1977-1995) has become the largest wine consuming age group, just surpassing Baby Boomers and bringing with it changes in demand and buying behavior.

U.S. off-site wine purchases are continuing to grow, driving greater sophistication in the wine buying community and increasing demand for wine education.

On-site beverage revenue growth is likely to follow and bring a more demanding clientele with it.

The expected growth in on-site beverage revenue (as a percentage) will increase the need for improved business skill-sets at smaller venues and individual outlets.

Sources:

Ship Compliant ™ & Wines & Vines ™ – 2016 Direct to Consumer Wine Shipping Report

USDA Foreign Agricultural Service, Global Agricultural Information Report – EU27 Wine Annual Report and Statistics 2015, February 24, 2015, GAIN Report Number: IT1512

Rampant Misconceptions

Premium wine sellers are focusing on the Baby Boomer age group, mistakenly thinking it is still the largest wine consuming demographic. This oversight will generate a window for new business opportunities with producers, distributors, off-site and on-site marketers who understand the changing demographic within the wine drinking community. In the next decade, the dominance of Millenials in the wine consuming public will grow (demographic data has shown – as we age, per capita wine consumption rises). In order to understand these changes. it is important to understand how Millenials buying habits differ from Baby Boomers.

Millenials tend to:

Be more adventurous in trying: unfamiliar grape varieties, labels and experiment with imports.

Drink sparkling wines daily, rather than just on special occasions.

Be less single varietal focused and prefer blends.

Be willing to spend more per bottle of wine when they drink, but prefer craft beer and cider.

More per bottle spending, means likely more discerning palates.

Sources:

  1. U.S. Wine Marketing Council – October 19, 2015, “MEDIA ADVISORY –
    Wine Market Council Releases Latest Research on the Online Wine Shopping
    Behaviors of Wine Consumers”
  2. U.S. Wine Market Council – March 24, 2016, “U.S. Wine Marketing Council stands by their 2016 Consumer Research on Millennial Wine Consumption Habits”

Crystal Ball?

So what to make of all this data? I believe:

  1. Distributors will have to make choices: add more value than simple logistics (education, more direct marketing, etc.), spend more money on lobbying to influence state beverage laws, or downsize.
  2. Producers will be able to dramatically improve profitability through establishing and growing the DtC channel. Producers will need to change focus to blended wines (similar to Europe). This should enhance AVA focused labeling and marketing.
  3. Current small volume markets will grow. Over 50% of DtC wine shipments are to 5 states. Huge opportunity for producers to develop new markets.
  4. Off-site re-sellers like grocery stores and on-site re-sellers like restaurants will become EVEN MORE focused on beverage as a percentage of their revenue.
  5. Demand for wine educators and trained wait staff will continue to grow.
  6. Growth in the premium segment will increase economic pressure on the largest wine producers… bringing EVEN MORE consolidation.
  7. Increasingly educated buyers will be more willing to shop at warehouse stores with larger selections and less personalized service.
  8. Changing climates will drive big swings from vintage to vintage in production. Examples:
  • 2015 Sonoma County: 36% drop in pinot noir crop.
  • 2015 Washington State: 8% drop in cool-climate Riesling crop, with 12% increase in warm-climate Cab Sauv… causing a net 2% growth in Washington State wine fruit production.

These vintage to vintage changes in available fruit will add volatility to pricing and may make it difficult to capture year-to-year fluctuations in fruit costs. Source: Wines and Vines, 02.10.2016 – “California Wine Grape Tonnage Falls” at: http://www.winesandvines.com/template.cfm?section=news&content=164654

May You Live in Interesting Times!

The ancient Chinese curse may be very apropos here. Growth in both successes and failures are on the horizon for the wine business. No, it will not be overnight, but the next 5-10 years could drastically change the landscape.  I am quite curious to see where all this change will take us…

Many of these ideas represent my personal conclusions drawn from a wealth of new marketing data released this year. I hope you enjoy my crystal ball!

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Predicting the Future of Wine Programs and the Restaurant Trade?

outdated

Why is a cartoon commenting on the impact of changing technology showing up on a wine blog… I selected it, because a changing landscape is all too familiar where technology is concerned. Wine consumption is changing in the U.S.. Can the industry adapt?

Predicting the Future of Wine Service

I have been meaning to write this post for a couple of weeks now, since Shanken News Daily published some interesting data. It appears a changing U.S. consumer profile is transforming the wine industry. Shanken recently published information from the U.S. Wine Market Council. It holds some fascinating insights into the challenges coming for wine marketing in the very near future…

  • Frequent drinkers (>1/week) are now 13% of all U.S. wine drinkers and 35% of all wine sales.
  • Millennials now comprise 36% of all U.S. wine drinkers nationwide compared with Baby Boomers at 34%.
  • High-end wine buyers (defined as those regularly purchasing bottles above $20 retail) now account for 36% of frequent drinkers, compared with just 21% five years ago.
  • Frequent drinkers are consuming 18% more wine now than they were two years ago, while occasional drinkers are consuming 8% less.

These are trends to note and they carry a clear message ( I believe):

  • Millennial consumer data shows them to be more adventurous and willing to explore wine more thoroughly (previous Shanken News data).
  • Frequent drinkers now comprise more than 1/3 of the market.
  • Frequent drinkers are spending more per per bottle.

Looks like a recipe for major change…

Can On-Premise Food & Beverage Adapt?

Mark Norman (industry consultant)  recently wrote a nice piece (link: Sales at Restaurants Plummeting?) regarding this and it had me thinking. Restaurants will definitely be hurt. Per site beverage revenue must increase to support lower margins and increased inventory. There will be no other choice, if they wish to maintain a successful beverage service. This changing consumer demographic is a clear indication: wine distribution’s typical approach to restaurant sales will need to change AND restaurateurs will need more training and knowledge to cater to this new group of consumers. The pressure will be on and it won’t just be about improving wine knowledge and acquiring a broader cellar with a more diverse price offering. The more important differentiator is likely to be business skills. Better marketing, inventory management, ROI and cash flow analysis will be key indicators of quality restaurant wine programs. Interesting times are coming!

Future of the Certified Sommelier

I don’t have a crystal ball, but I don’t think it is too far-fetched to think we will be seeing CS, MBA on biz cards in the coming decade. Somm exams should start including more business related content. As this new group of consumers starts driving larger restaurant wine inventories, more sales volume and lower profit margins, it will justify the need for improving business operations and accounting skill-sets. I like where this is going…

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Passion and the Human Endeavor

Life Speaking
I recognized long ago that I am a little different.  I work hard to find passion in all the major endeavors in my life.  Without it, I am lost, unfulfilled, totally aimless.  The marketing and business development fields can be cold and calculated, but I am unable to function this way.  When I craft a message, it must resonate with me FIRST, then appeal to the market… being able to enthusiastically engage with clients, groups, an audience… comes from inside and passion is the key driver.  Often I am terribly misunderstood by co-workers and clients, thinking I am a hard-charging, aggressive businessman.  I am truly just passionate about what I do.  I BELIEVE strongly in a well-crafted point of view with an associated message.  This relates to both my career and my pastimes.

Why Start a Blog?

I have a PASSION for FINE wines.  No, not the less expensive stuff that I and so many other people drink daily/weekly, but the wine that reflects the talent and/or art of the maker and evokes emotion when enjoyed.  I am a formally trained and certified Sommelier (some test that was, whew!).  Hopefully – with the knowledge to investigate effectively topics within the industry that are relevant and interesting.  So, please join me on this journey, as I delve into the wine industry and try to capture the stories of the people and their vision behind the labels.
very-controlling-person-new-yorker-cartoon

Finding an Audience

When starting a Public Blog, most choose to write about a pastime, or profession, but just as important as choosing the topic – is deciding the context.  Will the audience, or writer drive the content?  Can a writer control the direction?  Am I being a control freak by tailoring an approach to topics I find interesting?  When I first started this blog a few years ago, I thought it would be written for the average consumer and I would “bring wine education to the masses”, but I soon realized I was developing an audience among industry professionals and a large percentage were from outside the U.S.  So, as the readership grows, I have re-assessed and decided to step with both feet into wine writing with a different purpose in mind.  I am writing now for a range of readers beyond the casual wine drinker: Wine Enthusiasts, Wine Collectors, Winery Managers, Wine Distribution, Tasting Room Attendants, Somms, Wait Staff, Chefs and someday perhaps Winemakers.  If the typical wine drinker finds the deeper dive of interest too, then so be it.

The Message

In keeping with the audience, moving forward, this site will focus on the wines and wineries associated with the top 10-20% of consumer dollars spent on bottles over $20USD.  For anyone who has read a few of my posts, it is fairly obvious that is where my interest lies.  So, I am just aligning the blog more closely with my interests and hoping the readership continues to grow and finds the content worthy of the time spent reading it.

Thank YOU

I appreciate all of you that have stopped by this site in the past year, or two and found something of interest.  It is difficult to feel justified as a writer, unless someone is reading your words.  I can accept that committing to this direction for the blog may not have the potential to find the largest audience, but it DOES follow my passion.  A trade-off that seems well-made…

HAPPY HOLIDAYS and BEST WISHES FOR A HAPPY, HEALTHY NEW YEAR!

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A Wine Experiment – Naked Wines: The GOOD and BAD in the Wine Industry

What is Naked Wines?

Naked Wines is introducing a revolutionary concept to the Wine Industry.  The premise is to provide crowd source funding to bankroll winemakers, so they can focus on the winemaking and consequently offer lower prices to the consumer.  The company was founded in 2008 in the UK. The strategy includes a website where:

  • Consumer members preferences are tracked
  • Consumers can interact with the winemakers
  • Consumers can offer reviews and feedback on the wines

This captures the advantages of social media and the internet and brings it to the wine industry.  The concept also effectively brings the winemakers closer to their customers, allowing them to hone their craft and tailor the product to meet demand.  The “Angels”, as the investors / members are called, are required to submit $40 USD/mo. to provide seed money and then in return they receive discounted prices on the resulting wine when released.  Naked Wines interviews and accepts winemaker members upon application based on qualifications, experience and training.

Visit and Interview

During our trip to the Northern California Wine Country, I stopped in to talk with Kirsten Bragg the tasting room manager for Naked Wines in Sonoma County, CA.  The following information was offered by Kirsten and has not been verified:

  • Roughly 1,500 winemakers are involved from around the world producing less than 1000 cases of wine each
  • 30,000+ “Angels” contribute to the program

According to Kirsten, the growth has been mercurial and forced them to begin a waiting list to allow the organization to keep pace with demand.

Understanding Winery Costs

Before you can understand the Naked Wines philosophy, it is important to get a feel for typical boutique wine production costs (around 5K cases produced).  These numbers do not reflect table, nor cult wine production costs, but somewhere toward the lower end of the average small winery.  Estate Wineries and Larger Producers (>50K cases produced) have very different cost structures.  Here goes some rough numbers that were taken from several reliable sources:

  • Nor Cal Quality Fruit $4 / bottle cost

  • Oak Barrels – $1 / bottle cost

  • Mobile Bottling & Bottle – $2 / bottle cost

  •  Overhead, Equipment, Debt Service (Sonoma)- $5 / bottle cost

  •  Salaries – $4 / bottle cost

  • Sales & Marketing – $2 / bottle cost

Total Cost per Bottle: $ 18

In the Naked Wines business model, Winemakers may be sharing Overhead and Investment, consolidating Salaries and leveraging joint Sales & Marketing costs – picking up advantages that could drive bottle cost down to $13/btl in this example.  Keep in mind, these numbers are all speculative and just to illustrate a point…  This data is relevant in order to provide a perspective on Kirsten’s comments – when she says, “We are looking to produce wines that will sell in the $15 – $20 per bottle sweet spot in the market.”

This Business Philosophy and Why it Leads Down the Path to the Dark Side

So, nothing wrong with that thinking… “know thy market” (first rule of marketing), but it does take some wind out of the high-minded, lofty vision of “freeing the winemaker to express his/her art” (paraphrasing here).  I like the whole idea, in theory.  This concept establishes a form of Co-Op for winemakers, funding the business by allowing consumers to dictate the successful producers based on their feedback and the demand.  Great stuff! Only, the whole thing goes awry, when you begin to target a price point.  A few reasons:

  • Limiting Winemaker Creativity?

Let’s say, a Winemaker wants to make wine requiring a technique called “extended maceration“, or perhaps barrel-age in French Oak for 12 months.  These ideas add cost to production and would not fit into the “sweet spot” price discussed above. Perhaps, the Winemaker wants to contract for fruit from a grower and dictate yield per acre, harvest timing, or block harvesting fruit at different times.  These approaches add cost to the fruit and require a long-term commitment to a specific vineyard.

  • Unwittingly Dictating Your Own Demand?

Let’s go in another even more important direction. What if offering wines in this specific price range attracts consumers who prefer simple, easy drinking table wines. Nothing wrong with that… but won’t that skew the majority of “Angel” reviews towards that preference and deliberately dictate where the crowd source funding will be spent… on the making of easy drinking table wine?

Are Naked Wines Good?

I tasted several of their wines from different winemakers: sparkling, reds, whites.  All reasonably well made. All generally enjoyable, but nothing that stood out as above average.  Which (unfortunately) is about what I would expect from this approach to making wine.

How Could the Concept be Improved?

There is so much more potential for this idea than is being realized.  In its current form, this Co-Op will inevitably continue to produce reasonably priced, consistently average wines.  I typically choose to purchase wines that are interesting and different, or of exceptional quality and am willing to spend more than $20/btl to access my preferences.  That type of consumer would not be attracted to this model and is the primary limitation of this business approach.  Their community of “Angels” is large enough to begin breaking into individual focus groups and then maybe… it could attract a more representative cross-section of wine consumers.  Is that important?  Certainly not to the success of the business, but if you view wine drinkers as a community (I do), it definitely excludes an influential segment.  Personally, I know I would enjoy feeling part of the production of the wine I drink by offering winemakers my consumer tasting notes, feedback on various techniques used and suggestions on modifying structure, balance, texture and flavor profiles.  This is what internet marketing does best, build relationships and brand loyalty between producers and their customer base.

Added after publishing, from reader feedback…

Business Models

Yes, these kind of creative business ideas are fantastic for the wine community, but with concepts like this that have such broad potential to influence the entire industry and are exclusionary in practice… not sure that is a good thing.  Nothing wrong with targeting a price point in your business model… but perhaps I was personally disappointed.  When I discovered the inherent circular logic driving the demand and consequently where the money is being invested, it was disappointing.  Maybe this piece will not achieve its objective – to provide a viewpoint that broadens the concept further to include the premium slice of the market – but it is worth the effort.  Viewing wine consumers as a community may not be a very popular concept from a business perspective, but I think it has some merit from a marketing point of view.

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Wine Marketing – The Gap Between Europe and the U.S.

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Can European Wine Producers Access the Mainstream U.S. Market?

I have two acquaintances from Europe on a work visa here in the States.  It is always interesting to hear their perspective on wine.  They view wine very differently than the majority of my U.S. friends.  When I am looking for someone to explore and appreciate the complexities of Northern Rhone, or Burgundy with me…  it is rarely my U.S. friends.  Decades of high Robert Parker scores have been driving demand for high alcohol, big oak and rich mouth-feel and have skewed the high-dollar U.S. Cabernet market towards palates that have been trained to demand it.  I know, because that was mine back in the day.  It’s all good though.  I have come to enjoy both the big & bold and lighter complex styles.  Although I must say, the wines that fill that special place for me are often the more balanced lighter wines of Italian origin.  With such major differences in style preference between here and there, can a wine executive from Europe having grown up with a different wine sensibility…  truly understand the American consumer?

Many Europeans Experience Wine as an Accompaniment to Food

Until 2010, I primarily drank wine before, or after a meal, but rarely with. Based on my friends, acquaintances and wine education events, this is the primary wine experience for the majority of Americans.  It wasn’t until my Sommelier training that I was introduced to the idea of wine as an accompaniment to food.  Too many U.S. consumers evaluate wines and make buy decisions based on tasting without paired food.  I don’t believe this is well understood by wine industry executives in Europe. The popularity of the big fruit-forward taste profile in the U.S. is a good barometer for this discussion.

Is There an Assumption of Basic Wine Knowledge?

There are a few points to make on this topic. Wine is a common fixture on most French, Italian and Spanish dinner tables, consequently children are exposed to wine at a very early age.  This leads to basic wine knowledge being assumed by many Europeans.  In addition, branding regional food and wine by city, or area name is well understood there. In the U.S., this is a confusing and foreign concept. Until another approach to marketing is developed, the under $50/btl. retail wine market here will continue to be an elusive target for European producers.

Many Europeans might cringe at the idea that the most popular food dish in America is probably boxed mac & cheese.  The foodie movement is a relatively new trend here.  Working with consumers in the U.S. means starting with people from the ground up and building demand with little steps.

Red Wine Health Benefits Comic

Are European Producers Targeting Only U.S. Collectors and Connoisseurs?

Importing marketing, or sales professionals from Europe is a thoroughly misguided idea… unless you are trying to target the 5% of the total market (by volume) that are the collectors and connoisseurs. I have had only a few experiences with Europeans in a sales role for wineries in the U.S.  They have all been French and were the singular worst experiences I have had during all my wine trips to California over the years.

Changing the American Wine Paradigm

The challenge in the American market is convincing the average consumer that wine is not just for special occasions and holidays… or… is not just a glass on tap (yes, most winebars are now serving on tap) with friends before, or after dinner.

Wine Wimp

Conclusion

The more I talk to people in wine marketing in the U.S., the more I realize how misguided many are… and how absolutely correct the winemakers usually are… winemakers and vineyard managers are just farmers at heart.  It is this wine for the “regular Joe” story that resonates with the average American Consumer. If wine is to gain greater market share here, it should be experienced as relaxed and fun, with no rules. Put together an effective explanation of why focusing on wine can make life richer… and there you have a marketing campaign that will have an impact in the U.S.

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